1. Information We Collect

We collect information to ensure smooth order processing, improve your shopping experience, and enhance our services.

a. Personal Information

We may collect the following details when you place an order or contact us:

• Full Name

• Phone Number

• Email Address

• Shipping Address

• Billing Address

• Payment Information (not stored by Ornavi.pk — processed securely by third-party gateways)

b. Automatically Collected Information

When you browse our website, we may automatically collect:

• Device type

• IP address

• Browser type and version

• Pages visited and browsing actions

• Cookies and analytics information

This helps us understand customer preferences and improve website performance.

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2. How We Use Your Information

Your information is used to:

• Process, confirm, and deliver your orders

• Send order updates and notifications

• Provide customer service and support

• Improve website speed, features, and functionality

• Display relevant products, offers, and ads

• Ensure the security of transactions and prevent fraudulent activity

We never sell or rent your personal data to third parties.

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3. Sharing Your Information

We may share limited information with trusted service providers who assist in operating our business, including:

• Courier/logistics partners (for delivery)

• Payment processors (for secure transactions)

• Customer support tools

• Marketing & analytics services (Google Analytics, Meta Pixel, etc.)

These partners use your data only for the purpose of providing services to Ornavi.pk.

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4. Payment Security

• All payments are encrypted and processed through secure, verified Pakistani and international payment gateways.

• Ornavi.pk does not store or have access to your credit or debit card details.

• We follow industry-standard security practices to ensure your financial information remains safe.

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5. Cookies & Tracking Technologies

We use cookies to:

• Keep items in your shopping cart

• Save your preferences

• Improve website performance

• Show relevant product recommendations and ads

• Analyze website traffic and customer behavior

You can disable cookies in your browser settings, but certain website features may not work properly.

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6. Marketing & Communication

With your permission, we may send:

• Exclusive offers

• New product updates

• Seasonal discounts

• Order updates

You can unsubscribe from promotional messages at any time.

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7. Data Protection & Security

We implement strict measures to protect your data, including:

• Secure servers and firewall protection

• Encrypted data transfer (SSL)

• Limited internal access to customer information

• Regular internal security reviews

Your information is kept confidential and used only for legitimate business purposes.

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8. Children’s Privacy

Ornavi.pk does not knowingly collect personal information from children under the age of 13.
Our website and services are intended for adults.

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9. Updates to This Privacy Policy

We may update this Privacy Policy from time to time.
Any changes will be posted on this page with a revised update date.

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10. Contact Us

If you have any questions or concerns regarding this Privacy Policy, feel free to contact us:

📧 info@ornavi.pk
📱 0308-2651914