Welcome to Ornavi. By using our website www.ornavi.pk, you agree to the following Terms & Conditions. Please read them carefully before placing an order or using our services.

1. Introduction

These Terms & Conditions apply to all users of the website, including customers, browsers, vendors, and merchants.
By accessing or purchasing from Ornavi, you agree to comply with all policies listed on this website, including:

Privacy Policy
Shipping Policy
Refund & Return Policy

Ornavi reserves the right to update, modify, or replace any part of these Terms without prior notice.

2. Eligibility

To place an order, you must:

✔ Be at least 18 years old, or
✔ Have permission from a parent/guardian

You must also provide accurate information during checkout.

3. Prices & Payment

All prices listed on www.ornavi.pk are in Pakistani Rupees (PKR).

We accept:

Cash on Delivery (COD)
Bank Transfer / Easypaisa / JazzCash

Prices may change without notice.

4. Product Information

We make every effort to display:

Accurate product images
Correct colors
Complete product details

However, slight variations may occur due to lighting, display settings, or batch differences.
All products are artificial jewelry, unless stated otherwise.

5. Order Acceptance

After placing an order, you will receive a confirmation email or WhatsApp message.

Ornavi reserves the right to:

Cancel orders due to incorrect details
Refuse service to abusive or fraudulent customers
Limit quantities based on stock availability

If an order is canceled, we will notify you immediately.

6. Change or Cancellation of Orders

Orders can be canceled within 2 hours of placing them.
After that, if the order has been packed or shipped, cancellation is not possible.

7. Shipping & Delivery

By placing an order, you agree to our Shipping Policy.

Ornavi is not responsible for delays caused by:

Courier company
Weather issues
Road conditions
Incorrect customer details

We assist in tracking but cannot control courier operations.

8. Returns, Exchanges & Claims

All claims must follow our Refund & Return Policy.

We only offer exchange or store credit if the product is:

Damaged
Incorrect
Missing items
Delivered in a tampered package

An unboxing video is mandatory for all claims.

No refunds or returns for:

Change of mind
Clearance/sale items
Used/worn products

9. Intellectual Property

All content on www.ornavi.pk, including:

Logos
Brand name
Product images
Product descriptions
Website design

…is the exclusive property of Ornavi.
Unauthorized use, copying, or reproduction is strictly prohibited.

10. User Conduct

You agree NOT to:

❌ Use the website for illegal purposes
❌ Attempt to hack or disrupt the site
❌ Send false or misleading information
❌ Copy content or images
❌ Abuse staff or courier riders

Violation may result in legal action.

11. Limitation of Liability

Ornavi is not responsible for:

Allergic reactions (customers must check materials)
Product misuse
Delivery delays beyond our control
Third-party payment gateway issues
Losses caused by incorrect customer information

12. Third-Party Services

Our website may include external links (courier tracking, payment gateways).
We are not responsible for any third-party content or actions.

13. Governing Law

These Terms & Conditions are governed by the laws of Pakistan.
Any disputes will be handled under Pakistani jurisdiction.

14. Contact Us

For questions regarding these Terms & Conditions:

📧 info@ornavi.pk
📱 0308-2651914